Phone. Browse Virgin Media Virgin Media Community. Forum; Apps. 3. When can I - 5311065. Hi Yicheng, Thanks for coming back to me on this one. Sorry to hear there's an issue with a charge for failing to return equipment. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. I can't see how to organise a collection from their website and the Post Office won't take it. totally mixed up text, email and the human operators - don't understand the English language. No setup fee. Joining in. The impossible task of fitting Virgin Media kit in the returns box . Back a step. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. I terminated my Virgin Media service a few weeks ago. Have been told that some customers have been charged when not returning equipment, however. Posted in Managing Your Account - Cable. Your experience matters. and Virgin Media really have no CLUE what they telling people. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. I have also been reminded each. services. on 01-03-2023 08:38. Then enter your email address, and click on email me my new label and follow the instructions. I had a message about collecting my kit. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. They have just told me to take it to a recycling centre. . We would like to show you a description here but the site won’t allow us. Manage Your. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Hi, Just recently upgraded from Tivo 500GB box to TV360. Please DM me and deal with this properly. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. Alessandro Volta In response to MattL3. Virgin collected my equipment early last year. Returning. Switched. Account - Mobile. 0 Kudos Reply. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Today I have received an email and a text message regarding the return of my equipment and that. returns. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. Joining in. Go to solution. Available with M50 broadband or faster. Stream from Virgin Media. After that it is up to VM and its contractors to ensure the kit is returned. In. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Everything you need is posted to you. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. In addition i also emailed EquipmentReturns@virginmedia. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. These include: Super Hub 2ACI have a very old TV box. It’s easy to Click & Collect your Virgin Media order with Yodel. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. Please, expect a private message from me here shortly, so I can have a further look and help out. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. thanks. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. I used to live in London and since I had to move home I chose to discontinue my broadband. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. My Virgin Media. Yup this is another completely broken VM process. So thats what i did. My Virgin Media App. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. Thank you for reaching out to us here on the Community. You can get in touch with the team on 0800 952 2302. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. we never really used the tv box and I throw it away many months ago. Also you might struggle TV wise. See where this Helpful Answer was posted. Browse Virgin Media Virgin Media Community. 2. Over the last year we’ve managed the collection and return of more than 2. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. I'm sure they would have charged me if I was out when they arrived. Labels: My Account; hub 3. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. No, you can keep using the same phone you’ve always used. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. The webpage usually list which items need returning, however it doesn't at present. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. Then today i get an email asking to return it, well thats a bit hard now. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. You might find a local Collect Plus. Steveiow. 0 Kudos. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. Speedon 22-02-2023 16:03. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Typically, extenders are linked through a wired port using an Ethernet cable. Solved: My VM account ended on 31st March. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. You can, if you prefer, print your. Virgin Media want their box back - i dont have it. they can only follow a scripts. I'm sick of waiting for these to be collected and they are gathering dust. If you need any help, please don't hesitate to let us know. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. Control your services . Now, the kit arrived but I have no subscription. . Connect the Hub’s power cable with the blue tab. Manage Your Account. e. Account - Cable. I. Select the correct HDMI input for your box. . Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Quickstart is the quickest and easiest way to setup our services. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. sorry if in wrong place. We would like to show you a description here but the site won’t allow us. All our services will be set up so, once you’re in your. 2 July 2015 at 2:05PM in Phones & TV. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. This is not a full review yet – but a few early thoughts. Browse Virgin Media Virgin Media. Options. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. on 28-11-2022 15:15. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. correctly to the Virgin Media wall socket, please follow these instructions to get set up. QuickStart, set up and connections. Joining in. We would like to show you a description here but the site won’t allow us. Account - Mobile. Phone. Then, drop it off at a Yodel store. If you want a hand understanding our services, or how to do certain tasks, you’ve come. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. For my surprise, in the package of the hub 5, was another package to return the hub 4. Step 3 - Label the box – a letter came with the. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. Virgin Media services are only available in eligible Virgin Media network areas. Further exclusions & legal stuff apply. Up to 3 WiFi Pods if needed. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media;. I trust the bill will be cancelled when the kit. on 07-12-2022 16:39. All VM Shops in London have been closed (I wrongly thought i coul. If you can get Quickstart, you can choose one of two delivery options. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. We would like to show you a description here but the site won’t allow us. This model should not be allowed, or at least there should be a way to connect to a VM. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Account - Cable. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Networking and WiFi. None of the links (book a date, contact us) work in the email. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. walthamyank. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. My parents recently swapped their Tivo for a V6. At least 30Mbps download speeds in every room or £100 one-off credit. virgin media equipment return anything extra to receive one. Returning a V6 box. That would be. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. And now I'm getting chased up. Chatter and. At Virgin Media, we’re passionate about protecting our planet. Let us know how you get along. . Tuning in. . The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. QuickStart, set up and connections. Seems like a very long time to be en-route. We would like to show you a description here but the site won’t allow us. 2% on a yearly basis, driven by fixed and mobile service price rises. My Virgin Media app: Requires compatible Android 7. I had previously informed a virgin staff member about this via webchat but I still keep. Virgin Media;. by eddie778 • Just joined. Networking and WiFi. New 4K Ultra HD kit uses HDCP 2. Return Old Kit - Virgin Media Community - 5285247. for the parcel you sent back? This is your proof that you sent it. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. We would like to show you a description here but the site won’t allow us. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. your Boosters are paired. in the box it gives you a returns label to post the old kit back. In the event you change service or close your account, it's important that you return any equipment to us. The new fibre phone line is designed to work with the same phones as the old copper line. You need to post the equipment back to Virgin Media. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. In your Stream kit you’ll find everything you need to get the Stream box up and running. If you don't pay that bill then it's just like any other bill from any other company. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. We would like to show you a description here but the site won’t allow us. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Switched. The UK’s most popular channels, Catch Up services and built-in apps, in one place. That’s because while you're with us, you rent your kit, rather than own it. 554bn, inching up 0. . However, I received a text message saying that I did not schedule a return yet. Please could this be escalated to Virgin Media. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Manage Your Account. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. Existing Virgin Media customers will have to pay a fee in order. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. day. . Step by step guide to installing your Virgin Media broadband and Hub 3. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. However, despite my attempt to request for the return kit to be deli. 2 July 2015 at 2:05PM in Phones & TV. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. 3 hours ago. So why should I not recyle them instead ??? (not a serious question, but I am interes. We would like to show you a description here but the site won’t allow us. Stay safe online. Virgin Mobile. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Simply ring our friendly customer service team. Once we cancel we got a letter asking us to. QuickStart, set up and connections. Step by step guide to installing your Virgin Media broadband and Hub 3. We would like to show you a description here but the site won’t allow us. Control your services . At least 30Mbps download speeds in every room or £100 one-off credit. Within that letter or email, we’ll also include information about any other changes we’re. Please can you confirm that the £40 c. on 26-03-2023 08:51. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. 0 Kudos Reply. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. Excludes broadband faults and broadband network outages. Many thanks - 534135327. Browse Virgin Media Virgin Media Community. £8p/m extra or included with Gig1 or Volt. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. Home Phone. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. That’s because while you're with us, you rent your kit, rather than own it. Add Sky Cinema. Virgin Media; My Virgin Media; Shop; Help;. I second this . they have not sent me a package to return the old kit in. 02. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. scroll down to 'External wall box'). Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. If you cancel your service, you will need to return your kit to Virgin Media. Nobody welcomes a price increase, and we get that. We would like to show you a description here but the site won’t allow us. . . 2. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Posted in QuickStart, set up and connections. Been given my leaving date as 17th March. Frazerdog123. They were not required to return it but were asked to recycle it correctly. Available with M50 broadband or faster. The first thing you notice is how small the Stream box is. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Switched. Returning Kit. I have just received my returns packaging but I'm out of the country until mid December. Account - Cable. Switch on your TV, then using your own TV remote press the Input, AV or Source button. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. Follow the instructions on screen to finish your setup. Kind regards, Ilyas. agreement. If we decide to do this, we'll let you know. Virgin Phone Switchover. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. We use Collect+ services for returning. SpeedWe would like to show you a description here but the site won’t allow us. Then I for some reason go. SpeedVirgin media sent me a cheque when I didn’t return the router back. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Manage Your Account. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. in the box it gives. Networking and WiFi. Further exclusions & legal stuff apply. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. . 2. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. Go to Virgin Media support. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. . away the old kit when they come round to do the upgrade. We would like to show you a description here but the site won’t allow us. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. You can also email [email protected] would like to show you a description here but the site won’t allow us. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. Pop the telly on: check its set to the correct Input and Virgin TV’s. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. . Choose your package. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Switched On Families. Virgin Media Help - Get help, tips and advice to m. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Stream from Virgin Media. Check the top-right corner of our forum and you. Browse Virgin Media Virgin Media Community.